영어 잘하시는 행님 계십니까요 ( 암호화폐관련)

Okex라는 거래소로 암호화폐를 옮겼는데 아직 도착을 안해가지구요..

문의를 넣으니

Dear valued customer,

Thank you for contacting Okex,
 
We are sorry to hear about your recent experience. We have recorded the deposit information and have escalated them further for further processing.

Should you have any further inquiries, do feel free to contact us again. Have a great day!
 
Thank you. 

이렇게 답변이 왔는데 처리중이라는 말인거죠?

번역기 돌리니까 '입금정보를 기록했다' 라는데

처리를했다~ 라는 말인가요